How can we help?
Answers to the questions people ask, and a real person when you need one. We read every message and aim to reply within two business days.
Last updated: September 15, 2026
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About Pako
My dog seems healthy. Do I need this?
That’s exactly who it’s for. Much of what shapes a dog’s long-term health builds slowly — in everyday food, weight and activity — long before anything looks wrong. Pako helps you keep those on track while everything is still fine.
Will it make me feel like I’m doing it wrong?
No. Pako is built to help, not to judge. Its health score shows what’s helping and what could improve, never a verdict on you as an owner.
Does Pako replace my vet?
No, and it is not built to. Pako covers the ordinary days between visits — what your dog eats, drinks, weighs and does. When something needs a professional, it tells you that rather than guessing.
Will it work for a mixed breed or a rescue?
Yes. If you know the mix, you can build it from its parent breeds. If you don’t, targets still come from weight, age and life stage, so a rescue with an unknown history gets real numbers too.
Daily targets and your plan
Can I set my own targets?
Yes. Set any target yourself, or apply Pako’s recommendations in one tap. Targets you set by hand are never overwritten.
What decides the day rating?
How complete each area’s targets are. Every target met earns a five. An area with nothing due that day doesn’t count against you.
Where do the numbers come from?
Calories start from resting energy, 70 × body weight in kg to the power of 0.75, multiplied by a factor for life stage, neuter status, activity and goal, following WSAVA and NRC guidance. See the science.
Scans, scores and Pako AI
How accurate are the scans?
Food scanning looks up the barcode and reads the package when it has to. Body and digestive scans give general guidance, not a diagnosis. Every scan shows you what it found, so you can check it and correct it.
Is a scan a diagnosis?
No. Body and digestive scans give general guidance, not a diagnosis. If something looks wrong or is getting worse, see your vet.
Is the health score a medical assessment?
No. It summarises how their profile and everyday care look. It doesn’t diagnose anything.
Does the longevity projection predict how long my dog will live?
No. It’s an estimate based on averages and everyday factors: a way to see which direction habits point, never a promise.
Can Pako AI replace my vet?
No. It helps with everyday questions, and when something sounds urgent it tells you to contact a vet straight away.
Your data and account
Who can see my dog’s data?
You, and anyone you deliberately share with. It is never sold, never used to build an advertising profile, and never handed to a data broker. See our privacy policy.
Where is my data kept?
Your account and your dogs’ profiles are saved to your account. Daily logs are currently kept on the phone you log them on.
Which devices does Pako run on?
iPhone and Android. Your account and your dog’s profile work on both, while daily logs are kept on the phone you log them on.
How do I delete my account and data?
You can delete your account directly in the app, under Settings. This permanently removes your personal data within 30 days, except anything we’re legally required to keep. If you can’t access the app, email request@meetpako.com and we’ll do it for you.
I found a bug or want to request a feature
Please email support@meetpako.com. Telling us your phone model, its iOS or Android version, and what you were doing when it happened helps us fix things much faster.
Company
18032912 Canada Inc., doing business as Pako. Incorporated federally in Canada and registered in Quebec.